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Terms and Conditions

Website Terms and Conditions

You agree to adhere to all applicable laws, regulations and codes of conduct when using the website.

You agree not to:


Although 1st Group Ltd endeavours to ensure the contents of this website is correct it shall not be liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

Please note that any links to external websites are provided for information and convenience only. 1st Group Ltd does not accept responsibility for the sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.

We reserve the right to withdraw a link or refuse to link to any website without providing an explanation or justification.

Payment Terms and Conditions

1. Payment

1.1 Goods must be paid for in advance, whether using online credit card processing facilities, paying via phone via credit/debit card or via Cheque

2. Your Obligations

2.1 You agree to ensure that the information that you supply to us in the Order including without limitation details of the Property is complete, accurate and up to date. You will notify us immediately you become aware of any inaccuracy contained within the Order.

2.2 You agree that any order that we may deliver to you is delivered on the understanding that it is only for your use and for the purpose that you have disclosed to us

2.3 Pre-arranged appointments with the Domestic Energy Assessor or inventory clerk are taken on the understanding that an Adult will be present at the appointment time. If the DEA/Clerk is unable to obtain access to the premises within 15 minutes of the appointment time, then a service charge of £50 is payable for re-booking the service. A result of this may also be a delay in the production time of your Order.

3. Liability

3.1 We cannot accept any liability for any error in a Inventory/EPC , which is based on any error or inaccuracy in a public register. Nor will be liable for any information contained within a Inventory/EPC, which is based on information that we have obtained from a third party (not being information derived from the public register).

3.2 We cannot accept any responsibility for any inaccuracy or error in the Inventory/EPC that is based on incomplete or inaccurate information supplied by you.

3.3 Subject to any other provisions in these Conditions, we will not be liable to you for any loss,damages, costs or expenses caused directly or indirectly by a delay in delivery to you (even if caused by our negligence).

3.4 We will not be liable for any loss of actual or anticipated profits or savings, loss of business, loss of opportunity or for any special, indirect or consequential loss whether arising from a breach of these Conditions or negligence in performing the Services even if we were advised of or knew of likelihood of such loss occurring

3.5 Our entire aggregate liability to you for direct loss arising from our being in breach of these Conditions or negligent in the course of performing the Services will not exceed the cost of the Service.

4. Pricing

4.1 Unless expressed otherwise, the Service Fee will exclude VAT at the applicable rate.

4.2 The Website prices quoted are for properties  anywhere on the Mainland of England and Wales.

5. Cancellation

5.1 Should you wish to cancel or re-schedule an Order, you agree to give us as much notice as is reasonably practicable. However, you will not be entitled to obtain a refund of the Service Fee if you cancel on or after the Confirmation of order.

1st Group Ltd. Company Registration No. 6629425

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